How a claim works
COLLECTAt the scene of your accident there are a few important items to try to remember to collect.
Download our Accident Checklist to know what important items to collect to properly document your claim.
REPORTVia our app or call us at 1-866-595-4080 (Existing Claims: 1-800-919-9114).
The fastest way to report and service your claim is through our app. You can quickly send us accident and damage information and photos with just a few easy clicks and photos from your smartphone.
We create a file containing all of your claim information and it is assigned to a Windhaven Claims Adjuster(s) to begin our investigation, determining at fault and estimating damage, while discussing any details of the claim with a third-party, if one is involved in your claim.
Your adjuster(s) creates an estimate of damage, directly related to the coverage you have, to share with you for the repair of your vehicle subtracting the costs you pay given your deductible limit, if applicable.
Payment is issued when the claims investigation is complete.
Speed up your claim
With a few pics and clicks on the Windhaven™ App you can fast-track your claim and turnaround your estimate in hours instead of days.
- Take pictures of ID’s, VIN, Plate & Damage
- Find nearby repair shops
- Call with questions
- Receive claim estimates in a few hours
- Track your claim
Insurance Fraud Unit (IFU)
We fight fraud. If you spot fraud, please call us so we can help lower the cost of auto insurance. The State Government may pay up to $25,000 to persons information leading to the arrest and conviction of persons committing crimes investigated by the Department of Insurance Fraud… Fla. Stat. §627.726(14)(a), Texas Insurance Code – INS § 701.051. Duty to Report.1-844-WH-FRAUD or 1-844-943-7283